15,000 Orange customers have personal details leaked

Summary

The leak happened two weeks ago and the operator has blamed it on ‘human error’; affected customers were notified by email this week

Serious breach

Telecoms operator Orange has admitted that the details of 15,000 of its customers in Belgium have been leaked. The leak happened two weeks ago, but affected customers were only notified on Thursday as the company said it needed time to investigate and confirm the breach.

Names, addresses and bank account numbers were among the leaked data. Orange has advised customers to be on the lookout for potential identity fraud in the coming weeks and notify Orange if they suspect they have been victims. Only those who have received an email from Orange are affected by the leak, which the operator blamed on “human error”.

“A telecom operator holds all sorts of personal details about its customers,” said telecoms minister Alexander De Croo. “It is important that they protect them properly. Customers expect that. Passwords, credit card details and TV preferences should not become public. The new European privacy rules contain clear guidelines for how companies like Orange should protect personal details and what they must do in the event of a leak. It’s crucial that companies follow these rules.”

Photo: Benoît Doppagne/Belga