Test-Aankoop calls smartphone insurance “downright bad”
Eight out of 10 insurance contracts sold to purchasers of new smartphones are of low to “downright bad” quality, according to a study by consumer organisation Test-Aankoop.
At issue is insurance against theft, defects and breakage sold in addition to the regular warranty. Test-Aankoop found that customers were rarely informed about what was covered and that they had never before seen so many breaches of insurance law.
“The coverage is often extremely limited, and contracts may contain unlawful clauses or conditions that are open to interpretation,” the organisation said. “As a result, the premium may be far out of proportion to the risks covered.”
The organisation said it would take up the matter with federal consumer affairs minister Johan Vande Lanotte.