Test-Aankoop launches class-action suit against Proximus
Partially state-owned telecoms company Proximus is being taken to court because of information considered misleading provided to digital TV customers
Decodergate
Test-Aankoop brought its complaint to Proximus last June. More than 400,000 digital TV customers – out of 1.8 million – were in possession of a V3 decoder, which will become useless next year.
According to Proximus, only one in 10 of those customers had actually bought the decoder (pictured). The customers affected were offered one year’s free rental of the new generation decoder.
Three months later, however, Test-Aankoop described the offer as an empty promise. Proximus was asking customers to sign up in June, although their existing V3 decoder was still operative until the end of January 2017. Proximus was counting those six months as part of the free rental, while no switch-over was even necessary.
Test-Aankoop called for the free rental to begin on 1 February but said that Proximus refused any attempt to reach a solution. The suit alleges breach of contract among other legal infractions.
Photo courtesy Proximus
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