Unizo sent questions to 30 government departments ranging from provincial to federal governments. Telephone queries were answered adequately in 95% of cases, with Brussels and the provinces doing better than Flanders and the federal government. That figure fell to 65% when the question was put by email to the federal government, and only 55% when put to Flanders region. The provinces scored 75%, and Brussels region gave a faultless performance at 100%.

"Obviously government services are not yet sufficiently accustomed to working with new communications media," Unizo commented.