The majority of the measures are matters of internal organisation, such as an improvement in communication between the different services. A train delay caused by infrastructure problems (Infrabel) is often communicated late or not at all to station masters (NMBS), leaving passengers without information. Other questions include better training for staff and the creation of a culture of punctuality.

In more concrete terms, the authority promises a speedier response to breakdowns and disruption caused by, for example, copper thieves who bring down power lines. Measures include enlarging the existing rapid-response team and increasing service personnel during bad weather periods. That includes clearing railway lines of fallen leaves to tackling phenomena that can cause serious delays. One measure is a direct result of the special parliamentary commission on rail safety: the creation of "punctuality managers" whose job will be to see that all measures are implemented.

The NMBS has set itself a target of 90% of trains on time by 2015, which, according to a study by consultants Arthur D Little will cost €563 million. The official figure for trains on time stands at 85.7%, though that figure is disputed as it doesn't include trains that are less than six minutes late, for example.